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Voice-activated service systems

Financial, insurance, and utility companies are currently leaders in using voice-activated systems to capture and translate customer data before a customer is connected with a person, who will then haxe the customer’s service record available. The input device (in this case a voice translation) creates a query to the customer relationship system database to find the customer’s data. This data then is relayed to the customer via a text-to-voice translator or by a customer service representative.

Voice-activated service systems

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