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Total quality management (TQM)

TQM is an approach to improving quality and ultimately customer satisfaction. The term was first used to describe Japanese-style management approaches to quality management. It relies on the participation of all members of the organization. The methods of implementing this approach are found in the works of Armand Feigenbaum, Philip Crosby, W. Edwards Deming, Joseph M. Juran, Kaoru Ishikawa, and others. The overall goals of TQM are lower costs, higher revenues, satisfied customers, and empowered employees.

Total quality management (TQM)

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