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Automated service systems

Customer self-service typically is supported by automated systems. Automated systems depend on some form of input device to capture data such as sensors, bar code readers, magnetic strip readers, and voice-to-data translators. They also need a processing system, ranging anywhere from software or firmware logic systems and simple processors to super computers. A communication network connecting the input device to the processor is also required, which can be hard wired, wireless, or both. Examples of automated service systems include credit card readers, self-serve blood pressure readers, and point-of-sale systems.

Automated service systems

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